Katie Nelson recently spent a picturesque week in Orlando with her family, sunbathing and enjoying Disney World with her niece and nephew. It all changed when they were preparing to board Sun Country Airlines returning to Minneapolis last Friday night.

When I parked my rental car on the slope, I received the text message “Sorry. The return flight was canceled. We apologize for the inconvenience.” “Nelson said.

They went in to see if the gate agents could help them, but said no one appeared.

“While we were there (2-3 hours), there were no Suncountry gate agents at all. They completely stuck the entire passenger plane at 9:10 pm,” Nelson said. Said.

Her family was forced to solve the problem with their own hands.

“At that point, we were willing to risk going home through Sun Country.”

The next morning, the group drove a rental car to Daytona Beach, Florida, flew to Atlanta, then flew to Chicago, where they picked up another rental car and returned to Minneapolis. It wasn’t a cheap trip.

“We’re over $ 4,000,” Nelson said, and no one in Sun Country contacted her until she got home.

“This is their business practice. They don’t value their customers and my advice (to other travelers) won’t save a few dollars,” Nelson said.

This is the latest in a series of problems people have had with local airlines.Delayed Sun Country luggage earlier this year Lined up on the wall At Terminal 2.

Hundreds of passengers left in 2018 Stuck in mexico After a snowstorm cancels the flight.

Eventually, Sun Country refunded Nelson and her family the original Sun Country flight, giving them $ 100 each in travel vouchers. Airline officials say the Fox 9 Nelson flight was canceled due to bad weather in Florida and Georgia.

Nelson understands that no one can control the weather and says that canceling a flight is only part of his life. What she doesn’t understand is the lack of communication she got from Sun Country.

“If you’re traveling to Sun Country, consider travel insurance options. If something happens on a flight that seems to occur fairly regularly, it’s up to your device and don’t go. Please note that you will be able to talk to anyone. ”

A representative of Sun Country sent Fox 9 the following statement:

Some flights in Florida were canceled on the weekend of March 11th and last Friday night due to bad weather in the area. Delays and cancellations can have a spillover effect that can cause the crew to time out (that is, they must take the required breaks). Crew and aircraft availability exacerbates the problem of traveler reschedules.

Like other airlines, Sun Country is experiencing unprecedented demand for vacation and leisure travel. After living in a pandemic for two years, guests want to travel again for winter and spring break. I’m sorry, but these confusions are very frustrating and disappointing.

Like other airlines and industries, we are working hard to hire team members to improve our service to our guests. The best route for you is to call your customer service line to determine if you can rebook, voucher, or get a refund. Our customer service representatives are doing everything possible to assist each guest affected by these cancellations. We recommend that you use the callback feature so that you don’t have to wait.

On Saturday morning, a mechanical issue turned Sun Country Airlines’ flight from MSP International to Montego Bay, Jamaica. The flight landed safely and was able to depart later that day. During the delay, passengers were provided with a meal voucher.