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Air travel increased in 2021.

The same is true for mishandled luggage.

Major multinational information technology company Air travel industry, SITA — also known as Société Internationalede Télé communications Aéronautiques — has released the 2022 Baggage IT Insights Report. It was theorized that the potential increase in mishandled baggage could be related to staff shortages at the airport.

SITA, which provides air travel analysis to more than 2,500 aviation customers, including airports, airlines and government agencies, said that 2.28 billion passengers boarded the plane in 2021.

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During that period, the global baggage mishandling rate increased by 24%, resulting in approximately 4.35 baggage mishandling per 1,000 passengers.

The erroneous operation rate for international flights was as high as 8.7 bags per 1,000 passengers, and the erroneous operation rate for domestic flights was much lower at 1.85 per 1,000 passengers.

According to SITA travel data, there were 2.28 billion airline passengers in 2021. This number represents a 26.9% increase from the airline’s passenger numbers analyzed by the company in 2020.
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“Airlines, grand handlers and airports have been scaled down to maintain business viability during a pandemic, which has impacted the resources and expertise dedicated to baggage management,” said SITA CEO. David Lavorel said in a statement.

“Because it has not been addressed, this challenge can continue to increase the rate of mishandling and can be much higher than it was before the pandemic.”

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“The industry now needs to do more with less effort. As we get out of the pandemic, the industry continues to focus on safely managing the end-to-end handling of passenger baggage,” Lavorel continued. I’m guessing. Reduce total cost And training is required. “

Of the mishandled bags in 2021, 71% were delayed, 23% were damaged or stolen, and 6% were lost or stolen, SITA reports say.

According to SITA, seven out of ten mishandled bags in 2021 were delayed.

According to SITA, seven out of ten mishandled bags in 2021 were delayed.
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The top seven reasons for bag delays were mishandling of transfers (41%). Ticketing error, bag switching, security stagnation (18%); loading failure (18%); Airport problemsCustoms, weather and space weight limits (8%); tagging errors (6%); mishandling of arrivals (5%); and load errors (4%).

According to the US Department of Transportation, airlines are usually responsible for damage, delay or loss of baggage.

SITA’s updated Baggage IT Insights report provides automation and technology investments with computerized baggage tag readers, digital check-in and baggage drops, self-service opportunities, and end-to-end tracking to match baggage. It suggests that it helps to minimize mishandling, such as adjustment programs, for passengers in zones with the highest risk of mishandling.

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According to the US Department of Transportation, airlines are usually responsible for damage, delay or loss of baggage.

According to SITA, about 41% of 2021 delayed bags were caused by mishandling of transfers.

According to SITA, about 41% of 2021 delayed bags were caused by mishandling of transfers.
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The government’s Air Consumer Protection web page states that airlines that mishandle their baggage will need to compensate passengers for repairs and refunds.

You are also required to pay incidental costs associated with baggage delays and to identify or pay for the location of lost baggage. Some exclusions may apply.

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In some cases, the TSA screening process can damage or lose your baggage.

TSA says Passengers with that property If it is damaged by screening, you can claim it if compensation is required.