Over 100 short-haul flights to and from Heathrow have been canceled or detoured due to airline IT system issues. Passengers are reportedly rebooking flights in a day or two with the BA. Tens of thousands of passengers canceled their flights this week due to the latest disruptions associated with British Airways IT systems.
Airlines have already been forced to cancel or postpone more than 900 flights this week after the IT system was disrupted three times this year.
We dropped more than 100 flights on Wednesday and delayed the other 214 services when the check-in system crashed.
The IT meltdown was fixed Wednesday night, but the knock-on effect continued to confuse it for the next few days.
Over 130 flights were scrapped on Thursday, accounting for about one-fifth of airline scheduled flights. Meanwhile, thousands of long-haul passengers had to wait overnight due to delayed flights.
On Tuesday afternoon, the airline’s IT system at Heathrow Airport Terminal 5 went down for about an hour, all flights were unable to take off, and passengers were unable to board the plane.
Travelers caught up in this week’s turmoil have dubbed the situation “horrifying” and “absolute shame.”
Passengers explained that they were stuck in the tarmac for up to three hours, waiting for the plane to take off.
One customer, Tracey Whalen, wrote on Twitter: I’ve been stuck at this airport for 9 hours with a sick child and the flight continues to be canceled without warning … British Airways customer service staff were not found. “
Another Alastair Burton posted: The entire day of the meeting was lost because the morning flight was cancelled. The afternoon flight is currently delayed … it’s amazing. “
In a recorded message to staff this week, British Airways boss Shawn Doyle said there were at least two IT crashes this year alone. He likened the problem facing airlines to reaching the “top of Everest.”
He said the customer was “naturally tired” of the situation, but “there was no quick solution” to the turmoil.
Doyle added that more flights will need to be canceled in the coming weeks in order to continue service.
Confusion means that families trying to escape during Easter holidays can confuse their plans.
Anna Bowles of the British Civil Aviation Authority said regulators are monitoring the situation and “do not hesitate” to take action as needed.
British Airways is required by law to take people to their destinations as soon as possible and provide hotels and meals as needed.
Customers have the right to travel on the day of departure if there is a commercial way to reach their destination.
The airline will also have to pay compensation to passengers arriving more than three hours behind schedule.
British Airways said the turmoil forced it to shorten its schedule between now and May.
The airline said in a statement: “Aviation is one of the most pandemic-affected industries, and airlines and airports have the same problems in restructuring their businesses while managing Covid’s ongoing impact. Also, Gatwick is completely. We are building a new subsidiary in Heathrow while increasing the size of our schedule.
“Therefore, most of the flights continue to operate as planned, but as a precautionary measure, we have slightly shortened the schedule from now to the end of May.
“We apologize to our customers affected by this. We apologize for any inconvenience, but we have rebooked the flight before or after the scheduled date of travel as much as possible. We also offer opportunities. Please take another flight or request a full refund. “